Addict Pickleball paddles and gear are crafted with performance and quality at the forefront. Each paddle is designed with thousands of hours of input from both professional and recreational players to ensure optimal control, power, and durability. Our paddles feature cutting-edge materials and manufacturing processes that balance lightweight comfort with durability, while our apparel is engineered for breathability, flexibility, and style both on and off the court. Addict products embody innovation, community spirit, and a commitment to elevating your game.
PRODUCT INFORMATION
What makes Addict paddles and gear unique?
How do I choose the right paddle for my skill level?
Choosing the right paddle depends on factors like skill level, play style, and personal preference. For beginners, we recommend a balanced paddle that offers both control and power, making it easier to learn and enjoy the game. Intermediate and advanced players may benefit from our specialized paddles, which are designed to enhance spin, power, or precision based on play style. We encourage you to explore our Paddle Guide for detailed recommendations tailored to your needs.
Where can I find sizing information for Addict apparel?
To help you find the perfect fit, we offer a comprehensive Size Guide for all Addict apparel. Each guide provides measurements and fit tips to help you choose the size that will offer maximum comfort and performance on the court. If you’re between sizes or unsure, we recommend sizing up for a relaxed fit or reaching out to our support team for personalized advice.
How should I care for my Addict products?
- To keep your Addict gear in peak condition, we recommend the following care guidelines:
- Paddles: Simply use our Addict Paddle Cleaner after every use, in order to erase all build up away while preserving the materials and finish.
- Apparel: Machine wash in cold water with like colors and tumble dry on low. Avoid bleach and fabric softeners to maintain the integrity of performance fabrics.
- By following these simple steps, your Addict products will stay in excellent condition and ready for every game.
ORDERING & SHIPPING
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Standard shipping within the U.S. generally takes 3-5 business days, depending on your location. Expedited shipping options are available at checkout if you need your gear faster. For full details on our shipping options, please refer to our Shipping Policy.
Do you ship internationally?
States international shipping availability, estimated delivery times, and any restrictions.
- Yes, we offer international shipping to select countries. Shipping times vary by destination, but international orders typically arrive within 7-21 business days. Please note that international customers are responsible for any customs duties or import taxes that may apply. For specific destinations and restrictions, see our International Shipping Policy.
Can I change or cancel my order after it’s been placed?
We understand that changes happen! If you need to modify or cancel your order, please contact us as soon as possible. Orders can be updated within 1 hour of placement. After this window, we may not be able to make changes, as processing begins immediately to ensure timely shipping.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you created an account with us, you can also view your tracking information under Order History in your account or directly through our order tracker.Â
If you have any issues tracking your order, feel free to reach out to our support team for assistance.
RETURNS & EXCHANGES
What is Addict’s return and exchange policy?
We want you to be fully satisfied with your purchase, so make sure you take your new gear for a proper test drive! If it doesn’t feel right, we accept returns and exchanges within 30 days of purchase, as long as items are in good condition with original tags and packaging. Custom and final sale items are not eligible for return or exchange. For full details, please check our Return Policy.
How do I initiate a return or exchange?
To start a return or exchange, simply shoot us an email at hello@addictpickleball.com with your order number, name, and any feedback on how we can improve your experience. Once we review your request, we’ll send a prepaid shipping label if your item qualifies. Refunds are typically processed within 5-7 business days after we receive and inspect the item.
Are there any items that are non-returnable?
Yes, certain items are non-returnable, including custom-made products, gift cards, and final sale items. Additionally, items showing signs of significant wear or damage may not be eligible for return. If you’re uncertain about your item’s eligibility, please contact our support team at hello@addictpickleball.com before initiating a return.
AMBASSADOR PROGRAM
What is the Addict Ambassador Program?
- The Addict Ambassador Program is a nine-month journey designed for pickleball addicts to represent the best side of the sport and connect with the most vibrant community around. The experience includes exclusive perks: product discounts, early access to new releases, special merch drops, access to the Addict Labs product testing program, commission opportunities for earning both store credit and real cash, exciting challenge bonuses, and invitations to private events. We challenge all ambassadors to embrace the experience which in turn can open many doors and more opportunities within the brand.Â
- Learn more and see how you can make an impact by visiting our Ambassador Program page.
How do I apply to become an Addict Ambassador?
Applying is easy! Just fill out the application form on our Ambassador Program page with your details and why you’d make a great addition to our team. We review applications on a rolling basis, and you can expect a response within 4-7 days due to high demand.
What are the requirements to stay active in the Ambassador Program?
To stay active as an Addict Ambassador, we ask that you engage with our community by sharing your pickleball journey, promoting Addict products on social media, and participating in our events when possible. Ambassadors are expected to showcase their passion for the sport and represent the Addict brand with authenticity and pride. Join our mission of showing the world the power of harnessing a healthy addiction.
AUTHORIZED RETAILER & WHOLESALE INQUIRIES
How can I become an authorized retailer for Addict products?
To become an authorized retailer for Addict Pickleball, complete the Retailer Application Form on our website. We’re seeking partners committed to growing the sport, providing top-notch service, and deeply care about providing the community with the most innovative equipment and apparel in the game. After submitting your application, our team will review it and respond within 5-7 business days due to demand.
What support does Addict provide to its retailers?
Addict offers extensive support to help you succeed as a retailer. You’ll receive Point of Sale materials, product training resources, and tailored marketing support to enhance visibility and sales. Our dedicated team is here to ensure you have everything you need to bring the unique Addict brand experience to your customers.
Can I sell Addict products online or on third-party marketplaces?
Authorized retailers are permitted to sell Addict products on their own eCommerce websites, but online sales through third-party marketplaces (such as Amazon, eBay, etc.) are currently restricted. We aim to protect the brand’s va
COURT CONSTRUCTION & ADDICT COURT
What services does Addict Courts offer?
Addict Courts provides comprehensive court construction services tailored to both residential and commercial needs. Our services include custom pickleball court installations, resurfacing, lighting, fencing, and facility equipment installation. We work with you to design and build courts that elevate the playing experience, whether for personal use or high-traffic public and commercial spaces. Visit our Court Solutions page for more information or try our court designer feature.Â
How long does it take to complete a court installation?
Typical court installations vary from start to finish, depending on the project’s scope, site conditions, and customization requirements. This can range from a single day to 4-8 weeks. Factors such as weather, permitting, and material availability can impact the timeline, but our team will keep you updated every step of the way to ensure a smooth process.
Do you offer maintenance services for existing courts?
Yes, Addict Courts offers a range of maintenance services to keep your court in top condition. Our maintenance packages include resurfacing, repairs, and regular upkeep to extend your court’s life and enhance performance. For a custom quote or more information, please fill out a brief form or our Court Solutions page or contact us at build@addictcourts.com.
GENERAL INFORMATION
Where can I find Addict products near me?
To find Addict products at a location near you, visit our Store Locator page and enter your zip code for a list of authorized retailers in your area. If you don’t see a store nearby, feel free to contact us, and we’ll help you find the closest option or discuss online purchasing options with expedited shipping options available.
How do I contact Addict for support?
We’re here to help! You can reach our support team via email at hello@addictpickleball.com, by phone at +1(813) 454-5867 (Mon-Fri, 9 AM - 6PM EST), or through our live chat on the website. Additionally, you can reach out on our socials @addictpickleball 24/7. We deeply enjoy assisting in any way possible, even if that’s simply providing information! Our goal is to respond to all inquiries within 24 hours.
